Additional information
| Price | Lunch Session (1 hour – CHF 700), Workshop (2 hours – CHF 1250,00) |
|---|
Dealing with challenging customers/fellow human beings
CHF 700,00 – CHF 1.250,00
excl. VAT
For many of our clients, agitated or even aggressive people at work are a source of concern. An appropriate handling of angry customers is demanding and yet it is a fundamental professional skill. In this course, you will practice techniques that allow you to de-escalate such situations with words.
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