Lunch Session (1 hour – CHF 750,00), Online Lunch Session (1 hour – CHF 550,00), Workshop (2 hours – CHF 1150,00)
CHF 550,00 – CHF 1.150,00
For many of our clients, agitated or even aggressive people at work are a source of concern. An appropriate handling of angry customers is demanding and yet it is a fundamental professional skill. In this course, you will practice techniques that allow you to de-escalate such situations with words.